Zeta Managed Services

Zeta’s Managed Services arm can help you launch and manage your card programs on a turnkey basis. Our team has several decades of experience in designing, building, marketing, growing and managing retail portfolios with a high return-on-assets and low cost-to-income ratio. We can help with any or all of the following:

Product Strategy

  • Create profit & loss and budgeting models
  • Develop pricing and fee schedule
  • Develop Credit and Underwriting Policy

Mobile App Development

  • Bespoke software development


  • Manage application fulfilment, card creation and dispatch
  • Run E2E settlement, reconciliation and exception management
  • Statement Generation and Mailing

Managed Compliance

  • Adherence to Card act, Reg Z, Reg B, BSA / AML, Reg E and other relevant legislations
  • End-to-end monitoring of operations for continued compliance
  • Submission of required statutory reports to regulators
  • Outsourced Chief Compliance Officer function

Customer Support

  • Omnichannel (voice / chat / email) customer support
  • End-to-end dispute management


  • Collection strategy and policies
  • Compliant collection outsourcing

Fraud and Risk Monitoring

  • Fraud Strategy Definition
  • Fraud Engine Config
  • Fraud Monitoring
  • Fraud Investigation and Case Management
  • Fraud Reports


  • BI and Reporting